FAQ

For promotions held during the week of Blackfriday, between the 18th and 26th of November, the exchange period extends until the 15th of January.

Each day of the promotion will have a different free shipping value. Follow our social networks to have access to all the information, or check our website at www.type.pt .

We accept exchanges, within a period of 15 working days.

Just send an email to geral@type.pt with the product you want to exchange or visit our store to choose, in person, another product/size.

If there is any difference in value in the exchange, a Voucher will be given Purchase Type with the difference value.

The cost of shipping the return/exchange are the responsibility of the customer.

Attention: For items purchased with Type, exchanges can only be made directly with us, through the steps mentioned above, and not with one of the resellers.

We accept returns using the same method of payment or Voucher Types, if you are not completely satisfied with your purchase, within a period of 15 working days.

For full details on how to return a product, send an email to geral@type.pt.

The shipping cost of return/exchange, as well as paypal transaction costs are the customer's responsibility.

Attention: For items purchased with Type, returns can only be made directly with us , through the steps mentioned above, and not with one of the resellers.

We ship worldwide.

The shipping cost for mainland Portugal is €5, for Madeira and the Azores it is €6, for the rest of the world it can vary between €12.5 and €35.

Orders are packed and shipped by our team within 1 business day. They will then be delivered to the customer's address within 1 to 10 working days, depending on the destination of the order. Delivery delays may occur due to customs issues or unforeseen circumstances with the carrier, which goes beyond our shipping process.

We will send you an email as soon as your order has been processed with the corresponding carrier's guide number as well as the link to be able to track the shipment to your address.

All online orders for in-store pickup have an in-store availability confirmation email. This email can be sent between 9:00 am and 6:30 pm. However, orders can only be picked up within the usual store hours: 11:00 am to 6:30 pm.

Type accepts the following payment methods: Paypal, credit card, bank transfer or Klarna.

To send an online order with pickup method to a chosen address, simply send an email to the Type team at geral@type.pt.

In that email you should indicate the order number, the delivery method and the respective address.

The payment details will be sent to you later, along with other important information. Once the payment has been credited to our account, the order will be shipped.

You can buy separate parts and make your own set, with the same or different models.

As well as selecting different sizes for the top and bottom.

To wash your bikini or swimsuit, we recommend the following steps for greater resistance and durability: Hand wash in cold running water, removing all chlorine and salt residues; Use neutral soap; Squeeze gently, without twisting; Dry in the shade and in a ventilated place;

Some important instructions:

Swimwear:

Do not soak;

Do not use aggressive detergents (including fabric softeners);

Do not use a washing machine, tumble dryer or dry cleaning machine;

Do not store the garment in damp conditions;

Never iron it;

Do not leave the piece in contact with solvents, cosmetics, sunscreens (with or without color), suntan lotion or other chemical products;

Be careful when using the items in swimming pools with a high percentage of chlorine. Lycra exposed to large amounts of chlorine can change its color and resistance;

Be careful when using the articles on rough or rough surfaces.

Clothes and others:

Wash by hand with cold water and neutral soap or in the machine at a maximum of 30 °C, short spin;

Dry in a ventilated place;

Do not use a tumble dryer;

Iron at a maximum temperature of 110°C with a superimposed cloth;

We recommend steam ironing;

To find out if a product is in stock, access the article page. If it is not marked as "out of stock" it means it is available.

To check the availability of a size, click on the "Sizes" menu. If one of the sizes cannot be selected, it means that it is no longer available.

You can also contact us directly by sending an email to geral @type.pt or call our store.

To receive a restocking alert, enter your email in the box below the sizes.

Type does not replace out-of-stock items again.
In the event of an exchange or return, the item that was previously out of stock may be available online again.
To receive a restocking alert, enter your email in the box below the sizes.

Type resellers have different stocks and may have a product available that Type does not have in stock.
You can contact Type resellers to find out if have the item you want in stock.

For information about Type's sizes, please go to the Sizing Guide page. If you need assistance, you can contact Type's customer support team, available through by phone and email geral@type.pt, from 9:00h to 18:30h.

From September 11 to October 23, we will be raffling off an exclusive bikini through type's online site, www.type.pt.

Every week we have a new draw, with each one starting from Monday at 9:30 am until the following Monday at 9:00 am. The winner ofeach draw will be announced each Monday at 12 noon and contacted via email with their draw number (#xxxx).

This draw is authorizedby the Lisbon City Council, under order number CML-838953-Z3Z5.

Each participant can bid on the current week's bikini as many times as they like. You will receive an email confirming your participation, with the order number that corresponds to your participation number. The winner is selected at random via a raffle platform.

Your chances of winning increase by the number of times you participate, not by the amount you bid on each participation. In other words, if you bid 20€ once, you have the same chance of winning as if you had bid 1€. If you bid 20 times for the value of 1€, you have 20 times more chance of winning.

The prize will be an exclusive bikini, made to the size of the winner. The model and color of the bikini is the one shown in the week's draw. The winner must send their sizes (S/M/L/XL) for each part later, via email.

The method of sending the prize can be by courier or in-store collection, depending on the winner's choice of item. The shipping costs are included in the prize.

As the bikini will be made exclusively to measure for the winner, delivery times will be longer than usual. The estimated shipping time is between 3 and 5 days after the winner is announced. As soon as it has been shipped, you will receive a shipping confirmation email with a tracking number so that you can follow it. If it's for in-store collection, the winner will receive a confirmation email for in-store collection. You can collect your prize by following up this email.

In order to support and collaborate with Portuguese institutions, 10% of the total value of the draw will go to the Portuguese Association for Victim Support (APAV). This is an association that Type has been supporting for a number of years and is trying to include in its organizational social support strategy. If you take part, you'll be contributing to a good cause.

Please note that entries for a bikini do not go into the following week's draw. If you don't win one week, you have to take part again the following week. Each week you will have a new opportunity to take part, and the more times you take part, the more chances you have of winning.