FAQ

For promotions held during the week of Blackfriday, between the 18th and 26th of November, the exchange period extends until the 15th of January.

Each day of the promotion will have a different free shipping value. Follow our social networks to have access to all the information, or check our website at www.type.pt .

We accept exchanges, within a period of 15 working days.

Just send an email to geral@type.pt with the product you want to exchange or visit our store to choose, in person, another product/size.

If there is any difference in value in the exchange, a Voucher will be given Purchase Type with the difference value.

The cost of shipping the return/exchange are the responsibility of the customer.

Attention: For items purchased with Type, exchanges can only be made directly with us, through the steps mentioned above, and not with one of the resellers.

We accept returns using the same method of payment or Voucher Types, if you are not completely satisfied with your purchase, within a period of 15 working days.

For full details on how to return a product, send an email to geral@type.pt.

The shipping cost of return/exchange, as well as paypal transaction costs are the customer's responsibility.

Attention: For items purchased with Type, returns can only be made directly with us , through the steps mentioned above, and not with one of the resellers.

We ship worldwide.

The shipping cost for mainland Portugal is €5, for Madeira and the Azores it is €6, for the rest of the world it can vary between €12.5 and €35.

Orders are packed and shipped by our team within 1 business day. They will then be delivered to the customer's address within 1 to 10 working days, depending on the destination of the order. Delivery delays may occur due to customs issues or unforeseen circumstances with the carrier, which goes beyond our shipping process.

We will send you an email as soon as your order has been processed with the corresponding carrier's guide number as well as the link to be able to track the shipment to your address.

All online orders for in-store pickup have an in-store availability confirmation email. This email can be sent between 9:00 am and 6:30 pm. However, orders can only be picked up within the usual store hours: 11:00 am to 6:30 pm.

The Jetlag Collection is made by order. As a result, processing and sending times are longer than usual.

Delivery time is up to 15 days.

Type accepts the following payment methods: Paypal, credit card, bank transfer or Klarna.

To send an online order with pickup method to a chosen address, simply send an email to the Type team at geral@type.pt.

In that email you should indicate the order number, the delivery method and the respective address.

The payment details will be sent to you later, along with other important information. Once the payment has been credited to our account, the order will be shipped.

You can buy separate parts and make your own set, with the same or different models.

As well as selecting different sizes for the top and bottom.

To wash your bikini or swimsuit, we recommend the following steps for greater resistance and durability: Hand wash in cold running water, removing all chlorine and salt residues; Use neutral soap; Squeeze gently, without twisting; Dry in the shade and in a ventilated place;

Some important instructions:

Swimwear:

Do not soak;

Do not use aggressive detergents (including fabric softeners);

Do not use a washing machine, tumble dryer or dry cleaning machine;

Do not store the garment in damp conditions;

Never iron it;

Do not leave the piece in contact with solvents, cosmetics, sunscreens (with or without color), suntan lotion or other chemical products;

Be careful when using the items in swimming pools with a high percentage of chlorine. Lycra exposed to large amounts of chlorine can change its color and resistance;

Be careful when using the articles on rough or rough surfaces.

Clothes and others:

Wash by hand with cold water and neutral soap or in the machine at a maximum of 30 °C, short spin;

Dry in a ventilated place;

Do not use a tumble dryer;

Iron at a maximum temperature of 110°C with a superimposed cloth;

We recommend steam ironing;

To find out if a product is in stock, access the article page. If it is not marked as "out of stock" it means it is available.

To check the availability of a size, click on the "Sizes" menu. If one of the sizes cannot be selected, it means that it is no longer available.

You can also contact us directly by sending an email to geral @type.pt or call our store.

To receive a restocking alert, enter your email in the box below the sizes.

Type does not replace out-of-stock items again.
In the event of an exchange or return, the item that was previously out of stock may be available online again.
To receive a restocking alert, enter your email in the box below the sizes.

Type resellers have different stocks and may have a product available that Type does not have in stock.
You can contact Type resellers to find out if have the item you want in stock.

For information about Type's sizes, please go to the Sizing Guide page. If you need assistance, you can contact Type's customer support team, available through by phone and email geral@type.pt, from 9:00h to 18:30h.

First order: You are eligible for 10% on your first purchase. Simply sign up to our newsletter to become a customer and receive the code by e-mail.

Birthday: You are entitled to 20% on a purchase up to 2 weeks before your birthday. To receive this discount, you need to subscribe to our birthday club, available on the main page of our website. You will then receive the discount code in your e-mail.

Both discounts are used exclusively on the website and cannot be combined.